Order Cancellation Policy

We understand that you may need to change or cancel an order after placing it. You can generally submit a cancellation request within 24 hours of placing your order. We will do our best to assist based on the order's actual processing status when we receive your request. Please note that the time window for submitting a request does not guarantee that the order can be successfully canceled.

1. When Can You Request an Order Cancellation?

You can generally submit an order cancellation request within 24 hours of placing your order. We recommend contacting us as soon as you decide to cancel so that we can verify the order status and attempt to assist you in a timely manner.

The 24-hour period is a window for submitting a cancellation request, not a guarantee that the cancellation will be successful. Whether an order can be canceled depends on its actual processing stage when we receive your request.

2. How We Handle Cancellation Requests

After receiving your request, we will first verify the relevant order information and assess whether cancellation is still possible based on the order's current status.

If the order has not yet entered the subsequent fulfillment process, we can generally assist with cancellation more easily. If the order has already begun processing or has entered warehouse fulfillment, packaging, order sorting, or carrier handoff, cancellation may become more difficult.

Even if the order has entered any of these stages, we will still make reasonable efforts to intercept it based on the actual circumstances. We will assist according to the order's current processing status, but we cannot guarantee that every cancellation request will be successful.

3. How to Submit a Cancellation Request

Please submit your cancellation request through the contact channels provided on our website. To help us verify your order as quickly as possible, please include your order number and any relevant order information that can help us identify your purchase.

Please submit your request as early as possible. Since an order may continue moving through the fulfillment process before we can verify your request, contacting us promptly can help us make the best possible effort to cancel it.

4. If Your Order Has Entered Warehouse Processing or Shipping

From the time an order is placed until it is delivered, it may go through several stages, including order processing, warehouse fulfillment, packaging, order sorting, carrier handoff, and transportation. As the order progresses through these stages, the time and options available for cancellation may become increasingly limited.

If your order has entered any of these stages, we will still make reasonable efforts to intercept it based on its actual status when we receive your request. If cancellation is ultimately not possible, we will explain the available next steps based on the circumstances of your order.

5. If Your Order Has Already Shipped

Once an order has shipped, it can no longer be handled through the order cancellation process.

If you need assistance after your order has shipped, please refer to the Return & Exchange Policy on our website for the applicable after-sales service conditions and request procedures. We will assist you with the next steps in accordance with the relevant return and exchange policy. The specific conditions, time limits, and procedures outlined on that policy page will apply.

6. Refunds for Successfully Canceled Orders

For orders that meet the cancellation requirements and are successfully canceled, we will process the refund within 1–5 business days and return the funds to your original payment method.

Please note that refund processing time is different from the time it takes for the funds to appear in your account. After the refund has been processed, your payment provider, bank, or card issuer may need additional time to complete the transaction. As a result, the actual time it takes for the refund to appear may vary.

7. Contact Us

If you need to cancel an order, please contact us as soon as possible through the contact channels provided on our website. Include your order number and relevant order information. We will verify your request based on the order's actual processing status and make reasonable efforts to assist with the cancellation or confirm the appropriate next steps.

Address: 8652 W Frost Ave, Littleton, CO 80128, US
Phone: +1 (303) 627-4918
Email: customer@mavtrivoqelyz.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)