Shipping policy

1. Shipping Destinations

We currently ship only to addresses within the United States. When placing an order, please ensure that you provide a complete, accurate, and valid U.S. shipping address. We do not currently accept orders for delivery to countries or regions outside the United States.

The United States is the destination where we currently accept shipping orders. This does not mean that products are shipped from a warehouse located within the United States. All orders are processed and dispatched from overseas warehouses, then transported internationally, cleared through customs, and delivered to the shipping address you provide.

2. Shipping Fees

A standard shipping fee of $8 applies to orders with a total order value below $80.

Orders with a total order value of $80 or more qualify for free shipping.

Applicable shipping fees will be clearly displayed at checkout. Please review the product total, shipping fee, and final order total before submitting your order.

3. Taxes and Duties

We use a shipping arrangement under which the merchant is responsible for applicable import taxes, duties, and customs clearance-related charges. We bear or arrange payment of applicable taxes, import duties, and related customs clearance fees incurred while products are shipped to the United States.

The amount you pay at checkout is the final amount payable for your order. Under normal circumstances, you will not need to pay additional import duties, taxes, or cross-border customs clearance fees during shipping, customs clearance, or delivery.

We or our designated logistics partners will coordinate the necessary import formalities and customs clearance procedures so that the products can be imported in accordance with applicable requirements and continue through the delivery process to your shipping address.

4. Order Processing Time

Orders typically require 1–3 business days to process. The processing procedure includes verifying order details, picking products from the warehouse, packaging, preparing orders for dispatch, and handing shipments over to the logistics carrier.

Order processing time is separate from shipping time. The shipping process begins after the order has been processed and handed over to the carrier.

During peak order periods, holidays, or other exceptional circumstances, warehouse processing may take longer than usual. We recommend allowing reasonable time for both order processing and subsequent shipping when planning for delivery.

5. Shipping Time

After an order has been processed and dispatched from an overseas warehouse, the products will undergo international transportation, import customs clearance, and subsequent delivery. The estimated shipping time is 5–10 business days.

Shipping time begins when the order is handed over to the logistics carrier and does not include the 1–3 business days required for order processing. Therefore, the total time from placing an order to receiving your products generally includes both the order processing time and the estimated shipping time.

Actual delivery times may be affected by international transportation arrangements, import customs inspections, carrier operations, weather conditions, holidays, and other factors beyond our reasonable control. The estimated shipping time is provided for reference only and does not constitute a guarantee of delivery by a specific date.

6. Shipping Carriers

We select appropriate shipping carriers based on the order, shipping route, destination delivery conditions, and available logistics resources. International transportation and delivery services may be provided by FedEx, UPS, DHL Express, or other logistics partners with the appropriate service capabilities.

The carrier assigned to your order will depend on the actual shipping arrangements. We may adjust carriers or transportation arrangements based on shipping routes, service availability, and operational conditions to facilitate delivery.

7. Order Tracking

After your order has been shipped, you will receive order and shipping information by email so that you can follow the progress of your shipment.

You can also check your order status through the "Order Tracking" page on our website. Follow the instructions on the page and enter the email address or phone number used when placing the order, along with your order number, to view the relevant order information.

Tracking information is provided and updated through the carrier's system. Updates may not appear immediately after dispatch, while a package is being transferred between shipping stages, or while it is awaiting import customs clearance. A temporary delay in tracking updates does not necessarily mean that there is a problem with your package.

If your tracking information has not been updated for an extended period or shows a delivery exception, please contact us using the information below and provide your order number so that we can verify the status and assist with the issue.

8. Liability and Delivery Issues

International shipping and import customs clearance involve multiple logistics stages. Routine customs inspections, carrier operational changes, severe weather, holidays, and other force majeure events may affect actual shipping times. For delays caused by circumstances beyond our reasonable control, we will help verify the shipping status as appropriate and communicate with the relevant logistics partners when necessary.

Please carefully verify the recipient's name, contact phone number, and complete shipping address before placing your order. If an incorrect address, incomplete address information, or other inaccurate delivery details provided by the customer result in a failed delivery, delay, or returned package, the matter will be handled according to the circumstances and applicable rules. The customer may be responsible for the associated consequences or fees.

If the carrier's records confirm that a package has been delivered to the shipping address specified in the order, the order will generally be considered delivered. If you have not actually received the package but the tracking information shows it as delivered, please contact us promptly so that we can verify the delivery records and assist with an investigation.

If a package is lost, damaged, or affected by another shipping issue, we will handle the matter based on the circumstances and the results of the carrier's investigation. Please retain your order details, shipping records, and any relevant photographs or other supporting materials so that we can verify the issue.

9. Delivery and Package Inspection

When your package arrives, we recommend checking that the outer packaging is intact and free from visible damage, deformation, or other irregularities.

If you notice visible damage to the outer packaging at the time of delivery, we recommend informing the delivery personnel when possible and asking the carrier to record the condition in the delivery records. Please also contact our customer service team as soon as possible and provide your order number and relevant photographs so that we can verify and address the issue.

If you discover a problem with the product or packaging only after accepting the delivery, please contact us within a reasonable time after discovering the issue. Provide your order number, a description of the problem, and relevant photographs. We will help verify the circumstances and arrange appropriate follow-up.

10. Contact Information

If you need to inquire about an order, check shipping progress, resolve a delivery issue, or request after-sales support, please contact us using the information below.

Please provide your order number when contacting us so that we can accurately verify your order and shipping information.

Address: 8652 W Frost Ave, Littleton, CO 80128, US
Phone: +1 (303) 627-4918
Email: customer@mavtrivoqelyz.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)